Frequently Asked Questions
Everything you need to know about our premium cat hydration systems.
How often should I replace the filters in my KittySpout™?
To maintain optimal water purity and freshness, we recommend replacing the carbon filter and foam pre-filter every 2 to 4 weeks, depending on the number of cats using the fountain.
Is the KittySpout™ water fountain dishwasher safe?
Yes, the high-quality stainless steel basin and lid are completely dishwasher safe. Please ensure the pump and electrical components are removed before cleaning.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders over $50. Once processed, domestic orders typically arrive within 3-7 business days. You will receive a tracking number via email as soon as your order ships.
What happens if my cat doesn't like the fountain?
We offer a 30-day 'Whisker-Friendly' guarantee. If your cat isn't drinking more water or you aren't satisfied with the product, you can return it for a full refund within 30 days of delivery.
Does the fountain make a lot of noise?
Not at all. The KittySpout™ features an ultra-quiet submersible pump designed to operate below 30 decibels, making it nearly silent so it won't startle your pets or disturb your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.